Frequently asked questions

What materials are used in Wolfe Gemz jewelry?

Our jewelry is expertly crafted from premium 14k gold and certified lab-created diamonds, providing the same brilliance and durability as mined diamonds. Each piece blends ethical luxury with exceptional quality, ensuring both beauty and sustainability.

What materials are used in Wolfe Gemz jewelry?

Our jewelry is expertly crafted from premium 14k gold and certified lab-created diamonds, providing the same brilliance and durability as mined diamonds. Each piece blends ethical luxury with exceptional quality, ensuring both beauty and sustainability.

Do you offer custom or personalized pieces?

Yes! Through Wolfe Gemz Bespoke, we create custom jewelry tailored to your vision. From selecting the perfect gemstone to crafting unique designs, we bring your dream piece to life. Contact us to get started!

Are there any shipping costs?

Standard shipping is free on all orders! For expedited options or special delivery services, additional shipping fees may apply and will be calculated at checkout. Keep an eye out for any special promotions for even more shipping options!

Can I return my order?

We want you to be fully satisfied with your purchase. Here’s our return policy by order type:

• Custom Orders: These are made just for you, so they’re final sale. We do not accept returns or refunds. However, you can request one alteration or resize within 30 days of receipt. For full terms and conditions for custom orders, please click here.

• Made-to-Order: If your piece is unworn, unused, and undamaged, you can return it within 30 days for a full refund.

• Ready-to-Ship: If the item is unworn, unused, and undamaged, you can return it within 30 days for a full refund.

• Pre-Owned: All pre-owned sales are final, unless the item is not as described.

For assistance with returns, please contact us at info@wolfegemz.com.

How can I contact Customer Support?

We’re here to help!

You can reach our customer support team by emailing us at info@wolfegemz.com. For quick assistance, visit our Contact Us page for additional options. We look forward to assisting you!