By making any custom jewelry purchase on this website, by signing, and/or entering your credit card information, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client” or “You”) agree to be provided with jewelry products by Peter Muhlhausen IV (“Jeweler”), owner of Wolfe Gemz (the “Company”), and you are entering into a legally binding agreement with the Company, subject to the following Terms of Purchase:

GENERAL TERMS.

• The Jeweler will provide jewelry services for a custom design jewelry piece (the “Jewelry”) for Client.

• Client agrees to pay Jeweler a non-refundable deposit to begin the design process. This deposit will be applied towards the full price of the Jewelry.

• The Jeweler will provide initial designs along with a full price quote via electronic delivery (email, text, WhatsApp message, or any other form of online communication). This quote will be valid for fourteen (14) days as metal prices may vary.

• The Client will have the opportunity to offer feedback during the initial consultation, and the Jeweler may provide up to three (3) revisions.

• Within fourteen (14) days, Client will approve the final design, time of delivery, and payment schedule in writing via online communication.

• Should the Client decline to proceed with the Jewelry, the non-refundable deposit may be applied towards another product or service.

PAYMENT TERMS.

• Once the final quote has been accepted, sixty percent (60%) of the remaining payment will be due as the first installment. Sales and other taxes may be included.

• Client acknowledges that rush fees may be applied under certain circumstances.

• Client agrees to make all payments according to the payment schedule as outlined via email or otherwise in writing. Even if the process is delayed due to non-communication or lack of Client feedback, Client agrees to make all payments on time.

• Final payment is due no more than six (6) weeks after the first installment has been made. If final payment is not made on time, the Jeweler reserves the right to stop work on the Jewelry, and it will not be completed or delivered until payment is made in full.

• Failure to make final payment within 90 days of final quote acceptance will result in cancellation of custom jewelry services, and a cancellation fee equal to payments already received will be applied.

• Client acknowledges custom-designed jewelry is unique and may appear differently than expected. No refunds or returns are permitted on custom jewelry pieces.

CUSTOM DESIGN & CLIENT-PROVIDED STONES.

• It is the Client’s responsibility to provide proper sizing. The Jeweler may send a sizing kit upon request.

• If the Jeweler requires Client feedback on design and the Client is delayed in providing said feedback, the Jeweler reserves the right to revise the delivery schedule.

• Client-provided gemstones may be accepted at the Jeweler’s discretion. If the Client would like to use a pre-owned or already purchased stone, the Jeweler will approve on a case-by-case basis and determine this during the design process.

• Should Client mail in (at Client’s cost and complete liability for any loss or damage through shipping) or hand deliver a gemstone or a piece of jewelry containing a gemstone to be used, the Client acknowledges that there is reasonable risk involved in removing stones from mountings and resetting stones. The Jeweler will assess any risk regarding Your stone and advise You on any foreseeable issues before moving forward with stone resetting.

• By providing consent for the Jeweler to reset a pre-existing gemstone or refine any metal, the Client releases the Jeweler from any claims of damage or liability that may be incurred throughout the process, including damage by third parties, and holds harmless the Jeweler against any stone damage due to stone flaws, existing stone cracks, chipping, flaws, or inclusions that may be discovered.

• Should the Parties agree that the Jeweler will refine gold or other metal pieces, the Client acknowledges that no cash value will be given to the Client, and any value of said metals must be used towards other products or services provided by the Jeweler.

DELIVERY AND PICKUP.

• For Delivery: The Jeweler will ship the final product to the Client’s home upon request, and a signature may be required. The Jewelry will be valued at the price paid and insured for its full value. In the event the Jewelry is damaged upon delivery or goes missing, Client should notify the Jeweler immediately upon delivery (or expected delivery), and the Company will work with Client to fix or replace the Jewelry. If Client fails to notify the Jeweler of damage or loss within 8 hours of delivery, the Jeweler will in no way be held responsible for repairs or replacement.

• For Pickup: Pickup is available at Wolfe Gemz. Please schedule an appointment for pickup.

• For Hand Delivery: Some custom jewelry services will, under certain circumstances, allow for, at the discretion of the Jeweler and for an additional fee, in-person, hand delivery of custom jewelry product. For all hand delivered products, verification of identity with government issued photo identification is required at time of delivery.

REPAIRS + WARRANTY.

• Clients who purchase Jewelry from the Jeweler will receive complementary repair work for any damages on purchased items for six months, so long as the damage did not result from unusual or extreme wear or use (including but not limited to loss in drain disposal, catching on something, hitting on something, lost at sea, run over by a car, etc.) and in accordance with this Agreement.

• The Jeweler shall have the sole discretion to determine the extent of the damage on the Jewelry and may impose additional fees, as appropriate.

• This warranty does not cover loss or theft of Jewelry, in part or in its entirety, and does not entitle the Client to any replacements of center stones, regardless of how the center stones were lost, misplaced, or damaged.

• This warranty also does not extend if your Jewelry has been resized or altered in any way by a third party without the express, written authorization of the Jeweler.

• Shipping fees for shipment to and from the Jeweler for repairs are to be paid for by the Client.

APPRAISALS AND INSURANCE.

• The Jeweler will provide a complimentary appraisal of the Jewelry upon request, as long as request is prior to jewelry shipment/delivery.

• The Client acknowledges and understands that insurance for the Jewelry is their responsibility and should be obtained as soon as possible to insure against theft, loss, or damage.

INTELLECTUAL PROPERTY RIGHTS.

• The Jeweler retains all rights to the custom jewelry designs and branding.

• The Jeweler reserves the right to take photographs of the design and final product, and the Client agrees these pictures may be used for promotion, display, advertisement, internet use, or publication.

DISCLAIMERS & RELEASE OF CLAIMS.

• Due to the nature of jewelry design, the Jeweler cannot guarantee that the appearance of the Jewelry will be exactly as imagined or shown through designs. Imperfections or variations may occur naturally. These characteristics are not to be viewed as damages or defects.

• The Jeweler is not responsible for any adverse effects or consequences that may result from the Jewelry purchased.

• In no event will the Jeweler be liable for any type of direct, indirect, special, incidental, or consequential damages.

By placing an order with Wolfe Gemz, you agree to these Terms of Purchase. If you have any questions, please contact us at info@wolfegemz.com