frequently asked questions

We’re here to make your Wolfe Gemz experience as smooth as possible. Check out our FAQ for quick answers to common questions about our products, shipping, returns, and more.

Product Details

What materials are used in Wolfe Gemz jewelry?

Our jewelry is expertly crafted from premium 14k gold and certified lab-created diamonds, providing the same brilliance and durability as mined diamonds. Each piece blends ethical luxury with exceptional quality, ensuring both beauty and sustainability.

How do I care for my jewelry?

Clean Regularly: Soak in warm, soapy water for 15-20 minutes, then gently scrub with a soft toothbrush. Avoid harsh chemicals.

Store Carefully: Keep pieces separate in soft pouches or lined boxes to avoid scratches.

Avoid Chemicals & Extreme Temperatures: Remove jewelry before using lotions, cleaning products, or going in hot tubs or pools.

Inspect Settings: Check prongs and clasps periodically, and have a jeweler inspect and clean every so often.

Be Mindful of Activity: Remove jewelry during workouts, gardening, or heavy lifting.

Do you offer custom or personalized jewelry?

Yes, we do! We specialize in creating custom and personalized jewelry designed to match your unique vision. Whether you're looking for a one-of-a-kind piece or want to add a personal touch, our team will work closely with you to bring your ideas to life.

Orders & shipping

Do you offer international or nationwide shipping?

At this time, we only offer shipping within the United States. As most of our pieces are made to order, please allow 3-4 weeks for processing before your order is ready for shipment. Thank you for your patience and understanding!

Are there any shipping costs?

Standard shipping is free on all orders! For expedited options or special delivery services, additional shipping fees may apply and will be calculated at checkout. Keep an eye out for any special promotions for even more shipping options!

Can I still change my order?

If you need to make changes to your order, please email us at info@wolfegemz.com as soon as possible. We’ll do our best to accommodate your request, depending on the order's status.

Can I return my order?

We want you to be fully satisfied with your purchase. Here’s our return policy by order type:

  • Custom Orders: These are made just for you, so they’re final sale. We do not accept returns or refunds. However, you can request one alteration or resize within 30 days of receipt.
  • Made-to-Order: If your piece is unworn, unused, and undamaged, you can return it within 30 days for a full refund.
  • Ready-to-Ship: If the item is unworn, unused, and undamaged, you can return it within 30 days for a full refund.
  • Pre-Owned: All pre-owned sales are final, unless the item is not as described.

For assistance with returns, please contact us at info@wolfegemz.com.

How can I contact customer support?

We’re here to help!

You can reach our customer support team by emailing us at info@wolfegemz.com. For quick assistance, visit our Contact Us page for additional options. We look forward to assisting you!

Account info

Do I have to create an account?

No, you don’t need to create an account to shop with us.
You can make a purchase as a guest. However, creating an account allows you to track your orders, save your favorite items, and check out faster next time!

How do I change my account password?

If you’ve forgotten your password, click Forgot Password on the login page to reset it.

To change your account password, simply log in to your Wolfe Gemz account, go to Account Settings, and select Change Password. Enter your current password, followed by your new one, and hit Save.