Layered gold chains and pearl bracelet from Wolfe Gemz, bold statement jewelry for urban professionals

Frequently Asked Questions

Clear answers about lab diamonds, custom jewelry, and our process

Look, we get it. You got questions about lab diamonds, custom jewelry, and whether we're legit. We've been answering these same questions in DMs for years, so we're putting it all here. Real talk from Queens.

LAB DIAMOND QUESTIONS

Wait, so lab diamonds are actually real?

YES. Lab diamonds ARE real diamonds. Not fake, not "diamond-like," not simulants. They're diamonds made in a lab instead of dug from the ground. Same carbon, same hardness, same sparkle. Any jeweler can test them and confirm - they're diamonds.

Do they pass a diamond tester though?

Every time. Lab diamonds pass diamond testers because they're real diamonds. Same properties as mined diamonds. If someone says otherwise, they're either lying or confused. We include IGI certification to prove it.

Why are they so much cheaper then?

No mining costs. No monopoly games. No made-up scarcity. Lab diamonds cost what they actually cost to make plus fair profit. Natural diamonds? They jack up prices because they control supply. A $15K natural diamond has maybe $2K worth of actual value.

Will they get cloudy or yellow over time?

Never. Diamonds don't degrade - lab or natural. They're forever. If someone told you lab diamonds get cloudy, they're thinking of moissanite or CZ. Lab diamonds stay perfect just like natural ones.

What about resale value?

Let's keep it 100: Neither lab nor natural diamonds are investments. Buy a $10K natural diamond, it's worth $3K when you leave the store. Buy a $1,500 lab diamond, it's worth $450. Same percentage loss, but you're out way less money. Buy diamonds to wear and enjoy, not to flip.

CUSTOM PROCESS & PRICING

How much for a custom piece?

Custom starts at $1,500. Real prices:

  • Engagement Rings: 1ct = $3-5K, 2ct = $6-10K, 3ct+ = $12K+
  • Pendants: Letters = $1.5-3.5K, Portraits = $3-6K, Iced out = $5K+
  • Earrings: 2ct total = $2-3K, 4ct = $4-6K, 6ct+ = $8K+

All prices for 14K gold with lab diamonds. Want different specs? Let's talk.

How does custom work exactly?

Simple 4 steps:

  1. Hit us up: DM, text, or book a video call
  2. Design it: With $250 to start the process, we create a 3D CAD of your vision
  3. Lock it in: 60% deposit starts production
  4. Get it: 3-4 weeks later, insured delivery

You see exactly what you're getting before we make it.

What's this $250 starter thing?

It's like putting down earnest money. You get:

  • 30-minute design consultation
  • Professional 3D CAD rendering
  • Exact quote with all costs
  • Up to 3 free design revisions

The $250 goes toward your final piece. Just shows you're serious.

How long from start to finish?

2-3 weeks after you approve the design:

  • Week 1: Final CAD and prep
  • Week 2-3: Crafting
  • Week 3: Polish and quality check
  • Then: 2-day insured shipping

Tight timeline? Reach out to inquire about rush availability.
Custom projects are handcrafted with care and may not qualify for rush service.

Y'all do payment plans?

Yeah. Shop Pay and PayPal both offer financing. Split payments over time, no hidden fees. Most people use it for pieces over $5K.

QUALITY & TRUST

What's IGI certification?

IGI (International Gemological Institute) is one of the world's top diamond grading labs. Every diamond over 1ct comes with their certificate showing exact grades. It's like your diamond's birth certificate - proves it's real and shows quality.

Can you certify the whole piece?

For pieces over $5K, we'll IGI certify the entire piece at no extra cost. Takes a bit longer but gives you documentation for insurance and peace of mind.

What metals you work with?

Standard is 14K gold (white, yellow, rose). We use VS clarity or better lab diamonds. Want platinum, 18K, or specific diamond grades? Just ask. We can source whatever you need.

Can I bring my own stones?

All day. We reset family diamonds, upgrade old pieces, whatever. Bring grandma's ring and we'll give it new life. Just need to see the stones first to quote accurately.

SHIPPING & POLICIES

How do you ship?

Every order ships UPS 2-day with:

  • Full insurance coverage
  • Signature required
  • Tracking from pickup to delivery
  • Discrete packaging (no jewelry labels)

Your piece is protected the whole way.

What if I don't like it?

For custom pieces, that's why we do 3D CAD first. You approve before we make it. We'll revise the design until it's perfect. For catalog items, 14-day exchange policy.

What's the warranty?

Lifetime guarantee on our craftsmanship. If something we made breaks (not from abuse), we fix it free. Free ring resizing within first year. We stand behind our work.

Is buying jewelry online safe?

We get the hesitation. That's why:

  • Secure payment processing
  • IGI certification included
  • Everything ships insured
  • 200+ happy customers since 2023

Plus we're real people in NYC, not some random website.

WHO WE ARE

Who's behind Wolfe Gemz?

Queens native who spent 10 years in NYC nightclub security. Saw how jewelry pricing really works and said enough. Started this to bring fair prices on real diamonds to people who appreciate honest business.

Why should I trust y'all?

Fair question. We're:

  • NYC business since 2023
  • 200+ custom pieces created
  • Every diamond IGI certified
  • Secure payment processing

Check @wolfegemz on Instagram for real customer posts.

Where you located?

Based in NYC. Online-only keeps overhead low and prices fair. Consultations via Zoom or in-person by appointment. Most business happens through DM and video calls.

You competing with other jewelers?

Nah. We're doing our own thing. While they're playing markup games, we're keeping prices real. Not trying to be Tiffany - just trying to get you quality diamonds without the fairy tales.

Still have questions? Contact us on Instagram @wolfegemz or book a free consultation. We're here to help you find the perfect lab diamond jewelry.

Gold chains and pendant by Wolfe Gemz worn by couple, custom jewelry collection from NYC
Gold chains and pendant by Wolfe Gemz worn by couple, custom jewelry collection from NYC

Ready to Start?

Book a free consultation for custom lab diamond jewelry

Book Consultation
Custom rings and gold chains by Wolfe Gemz, lab diamond jewelry for couples NYC
Custom rings and gold chains by Wolfe Gemz, lab diamond jewelry for couples NYC

Just Looking?

Browse our collection of lab diamond jewelry

Shop Collection